PAYMENT POLICY




BILLING SUMMARY

Billing varies among Novabyte products and features. Some are free or included in the price of another services.

Product Billing Style
Virtual Servers Hourly, even when powered off
Snapshots Free
DNS Free
Shared Hosting Free

BILLING CYCLE

We invoice and charge your credit card in the beginning of each month for the previous month's usage. Time zone differences can cause some minor variation in invoice date/time.

REFUNDS

Payments are done for previous month services that were used by you. If there are extenuating circumstances, or payment was done in error, please open a ticket with our support team to fix the issue or refund the payment. Keep in mind that because we offer hourly billing, you can always destroy your server and only pay for what you've used.

PAYMENT METHODS

Currently we accept Visa and MasterCard. These are billed on the first of the month for the previous month's usage.

PAYMENT CURRENCY

Novabyte is billing in GEL. We do apologize if this causes an inconvenience.

INVOICE CURRENCY

Due to fluctuating exchange rates, all invoices bill in GEL.

CONTACT

For billing concerns please contact us by email or open support ticket from your account portal.‬